Our commitment to safe and responsible gaming
rt77 believes entertainment is truly enjoyable only when it stays within control. Our responsible gaming policy is here to keep you safe and well.
Age limit and core principles
You must be at least 21 years old to open an account and place bets on the rt77 platform. Age is verified during account registration and documents may be requested if needed.
Online betting is a form of entertainment. It should not be treated as a source of income. rt77 always places the mental and financial wellbeing of players first.
Remember: Only spend money on bets that you can afford to lose without it affecting your daily life.
- Betting is entertainment only — it is not a reliable way to earn money.
- Never place bets while drinking or under emotional stress.
- Never spend more than your pre-set budget.
- Chasing losses by placing more bets is a risky pattern of behaviour.
- Prioritise spending time with family and friends and pursuing other hobbies.
- Keep track of how long you play each day or each week.
rt77's safety tools
We believe every player should have full control over their own gaming. The tools below make it easy to stay safe.
Deposit Limit
Set a cap on the amount you deposit daily, weekly, or monthly. Once set, the limit takes effect immediately, and a waiting period applies before it can be increased.
Time-Out Feature
Use the time-out option when you want to take a short break. You can temporarily close your account for anywhere from 24 hours up to 30 days.
Self-Exclusion
Choose self-exclusion when you need a longer break. Once this option is activated, your account cannot be reactivated before the selected period ends.
Loss Limit
Your session closes automatically once your losses reach a set amount. This protects your budget from going beyond what you can afford.
Support Team
rt77's 24/7 live chat support is always ready to help with any issue. Chat in Bengali and get the assistance you need.
Reality Check
A pop-up appears at regular intervals to remind you how long you have been playing, helping you make informed decisions.
How to set your limits
Log in to your account
Log in to your rt77 account and go to Account Settings.
Open the "Responsible Gaming" section
From the settings menu, select the "Responsible Gaming" option.
Set your preferred limits
Set whichever option you need — deposit limit, loss limit, session time, or time-out.
Confirm
Save your changes. Lowering a limit takes effect immediately; a waiting period applies when increasing one.
If you have trouble setting or changing a limit, contact our support team directly.
Self-exclusion process
Self-exclusion is a significant step. Once activated, it cannot be cancelled before the chosen period ends. Available durations are:
- 30 days — ideal for a short-term break.
- 3 months — an opportunity to reconsider your gaming habits over a medium-term break.
- 6 months — for those who want a longer break.
- 1 year or more — permanent self-exclusion is also available.
No promotional emails will be sent during self-exclusion and account access will be blocked by all means. This option can be activated directly from Account Settings or through the rt77 support team.
Recognising the signs of a problem
Gambling can sometimes turn from enjoyment into a problem. If you notice the following signs in yourself, it is important to seek help.
Financial difficulty
Using betting money to pay bills or cover daily expenses, borrowing money to play, or selling assets to place bets.
Emotional distress
Feeling uncomfortable or anxious when not betting, repeatedly trying to recover losses, and hiding how much you play.
Relationship problems
Withdrawing from family or friends, becoming inattentive at work or in studies, and lying about the time spent gambling.
Asking for help is not a weakness. If you notice any of the signs above in yourself or someone close to you, contact rt77 support today. Our team speaks Bengali and full confidentiality is maintained.
Protecting minors
rt77 strictly prevents anyone under 21 from using the platform. If you share a device with minors at home or in your household, please take the following steps:
- Always log out of your account after each session.
- Never save your password on the device or share it with others.
- Use parental controls and filtering software on your browser.
- Keep a passcode or biometric lock active on your device.
Our commitment
rt77 views responsible gaming not as an added service but as part of our core values. We are committed to:
- Proactively reaching out to players when signs of risky behaviour are identified.
- Providing necessary information and referrals for players affected by problem gambling.
- Maintaining transparent terms and conditions with no hidden clauses.
- Using SSL encryption to keep players' financial information and personal data secure.
- Responding to support requests promptly and with care.
Contact us for support
If you feel gambling is becoming a problem, you do not have to face it alone. rt77's support team and specialist advisors are here for you.
rt77 Live Chat
Bengali support is available 24 hours a day, 7 days a week. Chat with us for account issues, limit settings, or any concern you may have.
Contact by Email
Send us an email to describe your issue in detail. Our address is: [email protected] — your identity will be kept completely confidential.
Professional Advice
Consulting a mental health professional is the most effective step when dealing with gambling addiction. rt77 fully supports this decision.
Stay safe, play with enjoyment
Enjoy all games on rt77 safely and responsibly. Visit our FAQ page or contact support directly.